Shipping Policy

At BOW, we aim to deliver your order as quickly and efficiently as possible, offering flexible delivery options within the UAE and international shipping through DHL Express.

UAE Shipping

Delivery Options & Fees

Free Same-Day Delivery on orders above AED 500

Free Next-Day Delivery on orders above AED 300

For orders below the minimum thresholds:

• Same-Day Delivery: AED 30

• Next-Day Delivery: AED 20

Order Processing

Orders are typically processed on the same day they are placed.

To qualify for same-day or next-day delivery, orders must be placed before the applicable cut-off times below.

Cut-Off Times

Same-Day Delivery

• Dubai: Orders placed before 3:00 PM

• Other Emirates: Orders placed before 1:00 PM

Next-Day Delivery

• Orders placed before 10:00 PM

Delivery Windows

Same-Day Delivery: 4:00 PM – 10:00 PM

Next-Day Delivery: 9:00 AM – 10:00 PM

Coverage Area

Same-Day Delivery: Dubai, Abu Dhabi, Sharjah, Ajman

Next-Day Delivery: Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain

International Shipping

We offer international shipping through DHL Express to selected destinations worldwide.

Shipping rates vary depending on the destination country and shipping zone and are calculated at checkout. International shipping is currently available for parcels weighing up to 2 kg.

Delivery times vary by destination and customs procedures. Any delivery timelines provided are estimates only and may be affected by customs clearance, local courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Due to the nature and cost of international shipping, all international orders are considered final sale.

We do not accept returns, refunds, or exchanges for orders delivered outside of the United Arab Emirates, except where an item is received faulty, damaged, or incorrect.

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery and provide your order number along with photographs of the item and packaging so that we can review the issue and assist you.

Customs, Duties & Taxes

International orders are shipped on a DAP (Delivered At Place) basis.

Any customs duties, import taxes, VAT, clearance fees, or other charges imposed by the destination country are the responsibility of the customer and are not included in the shipping fees charged by BOW.

If a shipment is refused by the customer or cannot be delivered due to unpaid customs charges, BOW reserves the right to deduct any shipping, return shipping, customs, or handling costs incurred from any refund that may be due.

Gift Wrapping

Gift wrapping is available for both UAE and international orders. Where available, customers may select gift wrapping at checkout.

Delivery Responsibility

Products are delivered to the shipping address provided by the customer at checkout. Customers are responsible for ensuring that all shipping information is complete and accurate.

BOW cannot be held responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information. Any additional expenses related to re-delivery, return, storage, or re-forwarding of an order will be the responsibility of the customer.

Delivery Attempts

Up to three delivery attempts will be made.

After two unsuccessful delivery attempts, the customer may be contacted to confirm delivery details and arrange a final delivery attempt.

If delivery remains unsuccessful after three attempts, the order may be returned to our warehouse. Additional shipping charges may apply for re-delivery.

Proof of Delivery

Delivery confirmation may include a signature, delivery confirmation record, or an image of the parcel at the delivery location.