Refund policy

At BOW, we hope you love every piece you receive. If something isn't quite right, we're here to help.

Refunds

If approved:

• Your refund will be issued to the original payment method used for the purchase.
• Refunds typically appear within 5–10 business days, depending on your bank or payment provider.
• Original shipping charges are non-refundable unless the item received was faulty or incorrect.

Returns

You may request a return within 14 days of delivery, provided that:

• The item is unworn, unused, and unwashed.
• All original tags remain attached.
• The item is returned in its original packaging and condition.
• The item is not marked as Final Sale.

We reserve the right to refuse returns that do not meet these requirements.

Return Shipping 

Return shipping is complimentary for eligible returns within the UAE.

Non-Returnable Items 

The following items cannot be returned or refunded:

• Gift cards
• Final Sale items
• Items that have been worn, washed, damaged, or returned without their original tags or original packaging

How to Start a Return

To initiate a return, please log in to your customer account on our website and select the order you wish to return. Follow the instructions provided to submit your return request.

If you require assistance, our customer care team will be happy to help.

Exchanges 

We currently do not offer direct exchanges.

If you would like a different size, colour, or item, please return your original purchase and place a new order through our website.

Faulty or Incorrect Items 

If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery. We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer care team. We're always happy to assist.